HOW DO I EXCHANGE AN EXISTING ITEM?

Post Office or Courier Service

If you wish to return/exchange a product please fill out the returns form on the top of your invoice and return to us ensuring you include your name and order number. Please note this can be done upto 14 days after purchase. The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:

• You must fill out the returns form included in your order. If this has been misplaced then please include your name, order number and list any items that are being returned on a note of which you need to include in your parcel.

• The item must be repacked in the same condition as it was received.

• Attach the appropriate return address label at the bottom of the invoice to your return parcel. If you are a PayPal customer, please use Collect+.

• You will then need to return the package to a Post Office counter/ courier depending on your courier choice.

• Please note the cost of the return is the customer responsibility.

• Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.

• The returned parcel is the customer's responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

We can only offer an exchange of the same product in a different size or colour. Exchanges can take up to 10 working days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account. Please note you may only make an exchange on the same item once.